Customer Care


Shipping and Returns
Pro Matrix offers world wide shipping.

Deliveries are made between 8:30am to 5.00pm Monday to Friday by a chosen carrier of pro-matrix. 
orders that are placed before 4.00pm on a weekday, general delivery times are as follows;

  • capital cities: 2-4 working days
  • large regional towns: 5-8 working days
  • remote locations: 7-14 working days


International Orders are estimated between 6-8 days delivery via our express international option.

Please note; orders outside of Australia may require payment of duties and taxes. Please consider this and refer to your governing bodies for more information about what costs you may incur on arrival. Thank you for your understanding.

Authority to Leave
We recommend giving authority to leave if it is safe to do so to ensure prompt delivery.

Returns policy
We offer a 100% no-questions-asked return policy. if you’re not happy with the product you’ve received please get in touch with us. all returns need to be done within 30 days. 

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